Refund & Returns Policy
Seller: ScienceMart Inc
Effective date: November 9, 2026
1. Research materials; no general returns
Because our products are sealed laboratory research materials, we do not accept returns for change of mind, unused stock, or resealable restocking. Opened, reconstituted, contaminated, or temperature-abused vials cannot be restocked. Eligible remedies are limited to replacement of damaged, defective, or incorrect items as described below.
2. Claim window
You may request a replacement (or a refund only when replacement is not possible) for an eligible issue within 7 days of delivery (or of the order date if the package never arrives), by contacting support@sciencemartinc.com with your order number, description of the issue, and photos when relevant.
3. What we may accept
We may replace items, or issue a refund when replacement is not possible, when:
- The item arrived damaged or defective in transit and you report it within 7 days of delivery with photos.
- You received the wrong item or quantity due to our error and report it within the claim window.
4. What we generally do not accept
- Change-of-mind returns, unused resealable stock, or opened vials without a verified defect.
- Orders cancelled after shipment for change of mind (carrier return fees may apply if we authorize a carrier intercept).
- Orders refused or cancelled because the buyer intended or suggested human or animal use (see Terms of Sale); refunds in those cases are limited to what law requires.
- Products returned without prior written authorization.
5. Restocking fee and shipping charges
There is no restocking fee because we do not offer general returns. Original outbound shipping is not refundable. If we confirm the error was ours and authorize a return shipment for inspection, we will provide return instructions; otherwise return shipping is not offered.
6. How to start a claim
1. Email support@sciencemartinc.com with order number, SKU, and photos if damaged or incorrect.
2. Wait for written authorization and replacement or return instructions.
3. If we authorize a return for inspection, ship the item as instructed to ScienceMart Inc, 5764 N Orange Blossom Trail #198, Orlando, FL 32810, United States using a trackable method. You pay return shipping unless we confirm the error was ours.
7. Refund method and timing
When a replacement is not possible and a refund is approved, refunds are issued to the original payment method within 5–10 business days after we complete our review (and after we receive and inspect any authorized return). Bank or card posting times vary.
8. Lost packages
If tracking shows no delivery after the carrier's expected window, contact us. We will work with the carrier and may replace or refund at our discretion after investigation.
9. Chargebacks
Please contact us before filing a payment dispute so we can resolve the issue. Unfounded chargebacks may result in account restrictions.
10. Contact
ScienceMart Inc
5764 N Orange Blossom Trail #198
Orlando, FL 32810
United States
support@sciencemartinc.com · +1 (321) 666-0417