Shipping Policy
Seller: ScienceMart Inc
Effective date: November 9, 2026
1. Research materials only
All shipments are laboratory research materials. By ordering, you confirm the destination is an address where you may lawfully receive research chemicals and that the products will be used only for laboratory research—not for human or animal use.
2. Where we ship
We currently ship to: the United States only.
We do not ship to: international addresses or destinations outside the United States. Orders that cannot be delivered to an eligible U.S. address may be cancelled and refunded per our Refund & Returns Policy.
3. Processing time
Orders are typically processed within 1–2 business days after payment clears, excluding weekends and U.S. federal holidays. Research compliance review may add time; we may contact you before shipping.
4. Carriers and methods
We ship via USPS, UPS, and/or FedEx using the methods offered at checkout (for example, free or paid options as shown for your order). Carrier options and rates shown at checkout control for that order. As of the effective date, Wix shipping settings show a Free shipping option for domestic U.S. checkout; actual carrier selection for a given package may vary.
5. Shipping rates
Rates are calculated at checkout based on destination, weight, and selected method. Free-shipping promotions, if any, are described at checkout or on the site and may exclude certain products or regions.
6. Tracking
When available, we email a tracking number after the carrier scans the package. Tracking updates are controlled by the carrier.
7. Delivery estimates
Delivery estimates are not guarantees. Delays caused by the carrier, weather, incorrect addresses, or force majeure are outside our control.
8. Address accuracy and undeliverable packages
You are responsible for a complete, accurate shipping address. If a package is returned as undeliverable, refused, or held due to an address error, we may charge a redelivery fee equal to the original shipping cost or treat the order under our Refund & Returns Policy (no change-of-mind returns; original shipping is not refundable).
9. Risk of loss
Risk of loss passes to you when we tender the package to the carrier, unless law requires otherwise. Inspect packages promptly and report damage or shortage within 7 days of delivery.
10. Restricted or temperature-sensitive items
None — ambient shipment only. Protect packages from extreme heat or cold after delivery; storage conditions for research materials are the buyer's responsibility.
11. Contact
Questions about a shipment: support@sciencemartinc.com / +1 (321) 666-0417
Business address: ScienceMart Inc, 5764 N Orange Blossom Trail #198, Orlando, FL 32810, United States